We currently deliver to all locations within the United Kingdom.

Orders placed before 12:00pm are usually dispatched the sameday Monday to Friday.

You can pay using Credit/Debit cards.

All orders must be paid for in full before dispatch.

Once an order has been placed, we are unable to amend the items in the order. We are also unable to add products or combine 2 orders into one.

We are only able to refund your order once received back in the warehouse so that you can replace it with the correct item(s)/address.

There is only a short amount of time between when you place your order and when we start processing it therefore, we cannot cancel orders at this moment in time.

We’ll dispatch your order and then you can return it to us if you wish upon receiving it.

We are not liable for parcels sent to incorrect addresses so please double check your address is accurate before placing your order.

It is your responsibility to check that the right address is provided when checking out. If you’re using PayPal, it’s always worth double-checking that your delivery information is correct.

We accept no liability for customers who input incorrect delivery information.

When you place an order, you will receive an email confirmation to the email address you entered at checkout. You will also be
able to see your order within your account.

If, for some reason, you did not receive an email, please check your spam folder, or double-check you entered your email address properly. If you still haven’t received it after 48 hours, please contact
customer services.

After you receive your dispatch email from us, our courier* will automatically send you an email with your tracking information. 

*This email could be from Royal Mail or DPD depending on the delivery option selected at checkout/the contents of your parcel.

You will receive a dispatch confirmation email as soon as your parcel has left our warehouse. It can take up to 2 working days for your tracking information to update after its initial scan at dispatch.

If you still cannot see any updates to your tracking after the advised timeframe, please contact customer services.

Due to system limitations, we are unable to retrospectively apply discount codes to an order that has already been placed, so please take extra care ensuring that this has been correctly entered and the discount code has been applied correctly.

We aim to deliver your order perfectly every time, but mistakes and damages can happen occasionally.

If the item you received is damaged or not what you originally ordered, please send over your order number, a few photos of the fault and a short description of what has gone wrong to hello@aromorfia.co.uk and we will get this resolved as soon as possible.

If there is something missing from your order, please email hello@aromorfia.co.uk giving us your name, order number and what is missing.

Please also include an image of the packaging that your order has arrived in, so we can resolve the issue as quickly as possible.

Please use the free return slip included with your order. If you have not received a return slip with your order, please contact info@aromorfia.co.uk.

Yes, we provide a pre-paid returns label with every order. If you did not receive a returns label then please email us at hello@aromorfia.co.uk and we will be happy to advise how to make your return.

Unfortunately, we are unable to accept returns of unsealed/used items, unless the item is faulty.

If you believe that your item is faulty, please send a detailed image/video of the fault along with your name, order number and full address to hello@aromorfia.co.uk.
Our team will then get back in touch to resolve this.

If your question is not answered by our FAQs, please direct your questions and queries to hello@aromorfia.co.uk.

We aim to respond to all enquiries within two working days.
We deal with all queries in chronological order, so please refrain from sending
multiple messages.